Check individual product pages for detailed size charts, or email us for help at Kim@shopthatstore.com.

Please email us with any concerns at Kim@shopthatstore.com. We will respond as quickly as possible, typically within 1-2 business days. Our customer service department is available via email Monday through Friday, 9am-5pm CST, excluding holidays.

Coupon codes can be entered in the DISCOUNT CODES box during the checkout process. Coupon codes can only be applied at the time of purchase and are not able to be added once the order has been placed. If you are having trouble with a code, please email Kim@shopthatstore.com before you place your order.

We would love to see your photos and may feature your little one on our site or social media. Email the photo to Kim@shopthatstore.com, post it on our Facebook (@shopthatstore), or tag us on Instagram (#shopthatstore). Please make sure you have the rights to share the image before you send it.

Check the confirmation email for your order link, or email Kim@shopthatstore.com with your order number. If you have an account, you can also see the order under Order History.

We fill orders quickly, so the time to change or cancel is very short. Email Kim@shopthatstore.com right away, and we will help if the order has not already shipped.

Sales tax is calculated automatically based on your shipping address and the current rates in your state, county & city.

Standard shipping is $6.99 (3 to 8 business days). We offer FREE shipping for orders over $125. Expedited Shipping is $12.99 (2-5 business days). Please note that shipping delivery times start once your order leaves our warehouse.

In-stock items ship within 24 to 72 business hours, usually sooner. During busy seasons, including Easter, Christmas, and back-to-school, it can take a little longer.

Standard orders ship by USPS or UPS. Delivery usually takes 3 to 8 business days after the order leaves us. Once the carrier has the package, they handle delays, lost packages, and damage. Email Kim@shopthatstore.com if the tracking does not update, and we will help you look into it.

You will receive a shipping confirmation and tracking updates via email.

We do not offer international shipping at this time.

Returns must arrive within 30 days of the order date. Full-price items can be returned with tags on, unworn and unwashed. Sale items, socks, bows, and accessories are final sale. You pay return shipping. Email Kim@shopthatstore.com before you send a return.

Email Kim@shopthatstore.com within 3 days of delivery and include photos. We will replace the item or refund it. Requests made 4 to 10 days after delivery are refunded as store credit. After 10 days, we cannot refund a damaged or incorrect order.