Return Policy

Return Policy

• Time Frame: Returns must arrive within 30 days of order placement (all sales final after that).
• Eligible Items: Full-priced items only, in original condition (tags attached, unworn/unwashed, original packaging) Exclusions: Socks, bows, and accessories.  and all SALE items are final sale (non-returnable/non-refundable).
• Shoes Specifics: Unworn shoes must return in original box with no damage/writing/stickers. (Place shoe box inside shipping box).
• Discounted items (with codes): can be exchanged for size or returned for store credit only.
• Shipping/Refunds: Customer pays return shipping. Original shipping fees are non-refundable (deducted from refund/credit if order qualified for free shipping over $125)

• Exchanges: Place a new order for the desired size/item, then return the original for credit.

Return Process (step-by-step):

• Circle the item on the original sales receipt.
• Enclose the receipt in the return package.
• Write the order number (last four digits of YHST number on receipt) on the outside of the shipping box.
• Ship via USPS or UPS with tracking and insurance to: That Store Returns Dept., Order #________, 611 County Road 57 South, Abbeville, AL 36310.

Seasonal Return Windows: 

January 31- Valentine's Day

March 24- Easter

June 21-  Patriotic, July 4th

October 15- Pumpkin Patch

November 1- Thanksgiving

December 16- Christmas

For any further questions regarding return eligibility, please email our Customer Service team: support@shopthatstore.com