The basics

Please email us with any concerns at orders@shopthatstore.com. We will respond as quickly as possible, typically within 1-2 business days. Our customer service department is available via email Monday through Friday, 9am-5pm CST, excluding holidays.

Coupon codes can be entered in the DISCOUNT CODES box during the checkout process. Coupon codes can only be applied at the time of purchase and are not able to be added once the order has been placed. If you are having trouble with a code, please email orders@shopthatstore.com be you place your order.

We would love to see your adorable photos and maybe even feature your little one on our website or social media. Email your photo to orders@shopthatstore.com, post it on our Facebook or tag
us on Instagram (@ShopThatStore and #shopthatstore). Please make sure you have the rights to share the image before submitting.


If you are having trouble logging in, click 'Forgot Your Password?' under the login box to receive a link to reset your password. If you do not receive the link, please email orders@shopthatstore.com for assistance.

Please check the status of your order by logging in to your account and viewing your Order History.

We fill orders extremely quickly, so the time window for changes or cancellations is very short. Please email us at orders@shopthatstore.com if you need to make a change and if we can accommodate you, we absolutely will.

Sales tax is calculated automatically based on your shipping address and the current rates in your state, county & city.


Standard shipping is $5.99. We offer FREE shipping for orders over $120. Expedited shipping is 9.99 to 12.99. Please note that shipping delivery times start once your order leaves our warehouse.

All in-stock items will ship within 24-72 business hours of order placement, usually faster! Please note we are a small business and during times of high volume, processing time may be longer.

Standard shipping is provided through the USPS Mail, which typically takes 3-7 business days. Please note, we are not responsible for delays that your package may experience once it is in the hands of the shipping carrier. 

Items will ship within 24-72 business hours of order placement. Please note we are a small business and during times of high volume, processing time may be longer.

Once items have been fulfilled and shipped by That Store, it is the responsibility of the shipping carrier to get your items to you on time. If your package is not tracking or missing, we are happy to assist you in locating the package, but we suggest contacting your local post office or reaching out to the shipping carrier as the first point of contact. Once an order is in the hands of USPS, they are responsible for missing, lost or damaged packages.

You will receive a shipping confirmation and tracking updates via email.

We do not offer international shipping at this time.


Please visit our Return Policy page.

We will work to resolve this problem immediately. If you receive an incorrect or damaged product, please call email us at orders@shopthatstore.com to request a return within 3 days of delivery. Please include photos, if applicable. Damage or incorrect shipment returns requested between 4-10 days after delivery will be refunded to store credit. No returns or refunds of any kind will be given for requests received 10+ days after delivery to you.